Policies
Website Privacy Policy
Visitors to our website can access our site without revealing their identity or providing any personal information. UTP will not collect any personal information about visitors to the website, except when visitors take steps to provide personal information to UTP such as submitting an enquiry with their contact details. Information provided through our website will be collected, held, used, and disclosed in accordance with our Privacy Policy.
Our website may collect limited information automatically through cookies or analytics tools to
improve website functionality, user experience and performance.
This information may include:
• browser type
• device information
• pages visited
• website usage statistics
Users may adjust browser settings to manage cookies if preferred.
View our Privacy Policy
RTO Registration
C4URSELF TRAINING Pty Ltd Trading As Unique Training Providers
RTO: 91585
Complaints and Appeals Policy
Complaints
Unique Training Providers we aim to maintain positive and respectful relationships with all learners.
We also know that from time to time, concerns or issues may arise during the learning experience that can impact your progress or overall experience. These may relate to interactions with other learners, or with our team or management.
We are committed to managing complaints in a fair, transparent and equitable way. Our complaints process is available to all learners at no cost.
Formal complaints must be submitted in writing and addressed to the Compliance Manager. This can be done via email at info@uniquetrainingproviders.com.au or by post to PO Box 192, Mittagong NSW 2575.
Once your complaint has been received, it will be acknowledged in writing. The Compliance Manager will contact you to discuss the matter, which may be handled via email, phone, or in person if requested.
All complaints are handled professionally, impartially and in confidence. We aim to resolve complaints as quickly as possible.
You will be provided with a written outcome within 10 working days of lodging the complaint/appeal, including the reasons for that decision. If the process is expected to take longer, we will keep you informed of the progress in writing.
If the complaint remains unresolved, we will arrange for an independent third-party to assist with resolution at no cost to you.
Assessment Appeals
As a learner you have the right to appeal an assessment decision made by Unique Training Providers under the following circumstances:
- If you believe the assessment was invalid or unfair
and/or - You feel that the assessment process was invalid, inappropriate, or unfair
Prior to undergoing the appeals process, we ask you to discuss your concerns with your trainer/assessor. If this does not resolve your concerns you can appeal against the assessment decision within 15 days of receiving your results.
You can lodge a formal assessment appeal as follows:
submit your appeal in writing to our compliance manager with the following details:
- the name of the course being undertaken
- the name of their trainer/assessor
- the reason for making the appeal
Appeals should be addressed to our Compliance Manager and can be sent via email to info@uniquetrainingproviders.com.au or to PO Box 192 Mittagong NSW 2575.
We will acknowledge receipt of your request for an appeal in writing. Students will be given the opportunity to discuss their appeal with our Compliance Manager. All complaints and appeals are dealt with in the strictest confidence.
Every effort will be made to resolve the issue to both the student and Unique Training Providers satisfaction. We will keep you updated of the progress in writing.
We will advise the student of the outcome of any appeal including the reasons for the decision in writing.
In the unlikely event that we cannot reach a mutually acceptable resolution, a third party may be engaged to assist in re-assessing the appeal.