Student Wellbeing
At Unique Training providers, we believe your health and wellbeing are just as important as your studies. We understand that life can get busy, stressful, or overwhelming—especially when you're balancing study with work, family, or personal challenges. That’s why we’re committed to creating a respectful and caring learning environment where you feel safe, supported, and empowered to succeed.
How we support you
Whether you’re navigating mental health challenges, personal issues, or simply feeling a bit stuck—we’re here to help. Our team is approachable, understanding, and available for a chat to see how we can help you to get back on track with your studies. We can also help adjust your learning plan, offer flexible timelines, or refer you to external services.
Support Services
If you need additional help, there are several national services you can contact directly:
- Lifeline – 24/7 crisis support. Call 13 11 14 or chat online.
- Beyond Blue – Support for mental health and wellbeing. Call 1300 22 4636 or access webchat.
- Headspace – Youth-focused mental health services (ages 12–25).
- 13YARN – A 24/7 national crisis support line for Aboriginal and Torres Strait Islander people. Call 13 92 76 to speak with an Aboriginal or Torres Strait Islander crisis supporter.
- 1800RESPECT – Support for domestic, family, and sexual violence. Call 1800 737 732.
- National Debt Helpline – Financial counselling and support. Call 1800 007 007.
- Healthdirect – Trusted health advice from Australian health professionals.
- Headspace Yarn Safe – Tailored mental health and wellbeing resources for Aboriginal and Torres Strait Islander young people.
Wellbeing and mental health support
Working in real estate can be exciting and rewarding, but it also comes with unique pressures – tight deadlines, long hours, high client expectations, and managing emotional conversations. It’s important to look after your mental health and wellbeing just as much as your professional skills.
Wellbeing tips
- Take regular breaks and protect your personal time
- Don’t be afraid to ask for help – from your team or a professional
- Develop a strong support network
- Stay physically active and prioritise sleep
- Set realistic goals and manage client expectations
Real Care App
The Real Care App is designed specifically for real estate professionals. Created in partnership with Beyond Blue and industry leaders, it’s free, confidential, and tailored to the challenges you might face in property work.
- Guided check-ins for your mental wellbeing
- Stress and burnout management tools
- Tips for financial health and career balance
- Personal stories from others in the industry
- Direct links to crisis support services
Website: https://realcare.app/
RISE Initiative
RISE is an industry-led movement focused on improving mental wellness in real estate. They provide resources, host events, and raise awareness of mental health in the profession.
Website: https://riseconference.com.au/rise-initiative/
Support for additional needs
We are committed to creating an inclusive learning and working environment where all students feel welcome, respected and supported. We recognise that each person learns differently and that people with disabilities or additional needs may require reasonable adjustments to fully participate in their training.
Whether you need support with physical access, learning materials, communication, or managing a health condition while studying, we encourage you to speak with our team. We’ll work with you to find practical solutions that help you succeed, while maintaining your privacy and dignity.
Support may include:
- Adjustments to learning or assessment methods
- Additional time for assessments
- Assistive technology or alternative formats
- One-on-one support or mentoring
- Flexible scheduling or learning plans
Health and Attendance (classroom sessions)
Students must not attend classroom sessions if they are feeling unwell, especially if experiencing symptoms such as fever, cough, sore throat, or any contagious illness.
In the interest of maintaining a safe and healthy learning environment for all, Unique Training Providers reserves the right to refuse entry to students who present as unwell or who pose a potential health risk to others.
Students are encouraged to notify their trainer or our administration team as early as possible if they are unable to attend due to illness. Support options, including rescheduling or catch-up opportunities, may be available.
Online Session Expectations (Zoom, Microsoft Teams, etc.)
Participation Requirements
Students attending live online sessions (e.g. via Zoom or Microsoft Teams) are expected to:
· Join from a quiet and appropriate location, free from distractions
· Be punctual and remain engaged for the full duration of the session
· Keep their camera turned on, unless prior arrangements are made with the trainer
· Be appropriately dressed and maintain respectful, professional behaviour
· Not attend if they are too unwell to participate effectively
· Have access to a stable internet connection and necessary technology (camera, microphone, etc.)
Trainers may ask a student to leave or reschedule a session if they are disruptive, clearly unwell, or unable to participate meaningfully.
Privacy and Recording
Some online sessions may be recorded for training, assessment, or compliance purposes. Students will always be notified in advance when a session is being recorded.
By participating in recorded sessions, students consent to being included in the recording. If you have concerns or require adjustments, please speak with your trainer or our administration team.
Attendance and Progress Tracking
Attendance at scheduled sessions (including online classes) is monitored and a record of attendance is maintained. Missed sessions may affect your progress or competency outcomes.
If you are unable to attend a session, please notify your trainer as early as possible. Make-up sessions, or alternate assessments may be available depending on the unit and delivery mode.