Legal
Website Privacy Policy
Visitors to our website can access our site without revealing their identity or providing any personal information. UTP will not collect any personal information about visitors to the website, except when visitors take steps to provide personal information to UTP such as submitting an enquiry with their contact details. Information provided through our website will be collected, held, used, and disclosed in accordance with our Privacy Policy.
View our Privacy Policy
RTO Registration
C4URSELF TRAINING Pty Ltd Trading As Unique Training Providers
RTO: 91585
Complaints and Appeals
Complaints
Unique Training Providers aims to foster good relations with Learners.
We also know that from time to time, problems may arise during the learning experience that can affect the learning outcomes of students. These problems can arise from the behaviour of other learners as well as Unique Training Providers staff and management.
Unique Training Providers is committed to maintaining a fair and equitable complaints handling system. This system is offered to learners at no cost.
The prompt settlement of any complaints that may occur is in the best interest of all parties concerned. It is always a good idea for the Learner to try to resolve any disputes they may have prior to taking formal action.
Where possible, learners, clients and staff are encouraged to resolve concerns or difficulties directly with the person(s) concerned. If you are unable to resolve your issue at this level, a formal complaint can be lodged.
Formal complaints must be submitted in writing using the Complaints and Appeals Form addressed to the Compliance Manager. This may be submitted via email to info@uniquetrainingproviders.com.au or to PO Box 192 Mittagong NSW 2575
The compliance manager will acknowledge your complaint in writing and will contact you to discuss your complaint. Your complaint may be handled via email, over the phone or you may request a meeting in person.
All complaints will be dealt with professionally, impartially and in confidence. We will endeavour to resolve any complaints in a timely manner.
A written outcome of the complaint will be provided to you within 10 working days of a decision including the reason for the decision. If the complaint process will take longer than expected, we will keep you updated of the progress in writing.
If our compliance manager is unable to assist you with your complaint, our CEO will review the complaint. The student will be given the opportunity to present their case to the CEO within 10 working days of making the complaint.
If your complaint still remains unresolved, we will provide a mutually acceptable third-party conciliator at no cost to you.
Assessment Appeals
As a learner you have the right to appeal an assessment decision made by Unique Training Providers under the following circumstances:
- If you believe the assessment was invalid or unfair
and/or - You feel that the assessment process was invalid, inappropriate, or unfair
Prior to undergoing the appeals process, we at Unique Training Providers ask you to discuss your concerns with your trainer/assessor. If this does not resolve your concerns you can appeal against the assessment decision within 15 days of receiving your results.
You can lodge a formal assessment appeal as follows:
submit your appeal in writing to our compliance manager using the complaints and appeals form with the following details:
- the name of the course being undertaken
- the name of their trainer/assessor
- the reason for making the appeal
Appeals should be addressed to our Compliance Manager and can be sent via email to info@uniquetrainingproviders.com.au or to PO Box 192 Mittagong NSW 2575.
We will acknowledge receipt of your request for an appeal in writing. Students will be given the opportunity to discuss their appeal with our Compliance Manager and/or CEO. All complaints and appeals are dealt with in the strictest confidence.
Every effort will be made to resolve the issue to both the student and Unique Training Providers satisfaction. We will keep you updated of the progress in writing.
We will advise the student of the outcome of any appeal within 10 working days including the reasons for the decision.
In the unlikely event that we cannot reach a mutually acceptable resolution, a third party may be utilised to assist in re-assessing the appeal.
Download our complaints and appeals form