Terms and Conditions of Enrolment
Please read through the following information prior to submitting your enrolment form. If you do not understand or need clarity on any of the following terms and conditions, please contact head office and speak to UTP representative on 02 4872 1495.
Enrolment & Selection a) Learners are encouraged to disclose any medical conditions, disabilities, or learning needs at enrolment to allow Unique Training Providers to provide appropriate support and reasonable adjustments in line with equity and access principles.
Standard 2.4 (Equity and support needs), Outcome Standard 2
b) To confirm enrolment, learners must pay a deposit, which includes a non-refundable administration fee. This secures a place in the course as per published enrolment procedures.
Compliance Requirements Policy – Learner Fee Protection and Transparency
c) It is the learner’s responsibility to note the advertised course schedule, including start date, location, and delivery format.
Standard 4.3 (Accurate pre-enrolment information)
d) If a course is cancelled due to insufficient enrolments, Unique Training Providers will contact affected learners using their most recent contact details. Learners are responsible for ensuring their contact information is current.
Outcome Standard 1.1 (Managing changes to services)
e) Learner requests to defer, transfer, or credit their enrolment due to personal circumstances will be considered. Where possible, alternative arrangements will be offered.
Standard 2.1(iv) (Flexible delivery and support for progression)
f) If a learner withdraws due to personal circumstances, Unique Training Providers will make every effort to facilitate enrolment in a future equivalent course. Standard 2.3 (Learner support and continuity of training)
g) Late enrolments may be accepted provided all entry requirements are met. Full course fees still apply.
Standard 2.1(iv), Outcome Standard 2
h) Unique Training Providers reserves the right to refuse enrolment, withdraw a learner from training, or reallocate training staff where required. Learners will be notified as soon as practicable.
Outcome Standard 1.1, Standard 1.8 (Trainer/assessor suitability)
i) Some training activities may involve physical risk (e.g. practical demonstrations, fieldwork). Participation is at the learner’s own risk. Unique Training Providers maintains public liability insurance for activities conducted on premises.
Legislative and regulatory obligations (WHS), Standard 2.4
Course Fees, Payments and Refunds
a) Please refer to the course outline for information on course fees, including any required deposit; administration fees; materials fees and any other charges (if applicable).
Standard 4.3 (Pre-enrolment information must be accurate and accessible), Compliance Requirements Policy – Transparent fee disclosure
b) In line with the RTO’s Fee Protection Policy the RTO will not request more than $1,500 prior to course commencement.
Compliance Requirements Policy – Learner Fee Protection
c) Certificates and Statements of Attainment are issued to students who are assessed as competent in the units completed. The cost of the certificates is included in the course fees.
Credential Policy – Issuance of certification, Standard 1.8 (Assessment leads to valid outcomes)
d) Refunds: Please refer to the participant handbook for more information on our refund policy.
e) A deposit of no more than $1,500 is required prior to course commencement; this deposit is to confirm a place in the course. Refer to the course outline for specific deposit amounts.
Compliance Requirements Policy – Fee collection threshold
f) No refunds will be issued once the student has commenced the course
g) Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $80 will be charged.
Credential Policy – Reissue of certification
h) The RTO is responsible for the issuance of AQF certification documentation in a reasonable timeframe
Credential Policy, Standard 1.1
i) If the student is not yet competent, they will be offered one reassessment opportunity. A second reassessment may also be offered.
Standard 1.8 (Reasonable adjustments and reassessment opportunities)
j) Guidance and feedback will be provided by the trainer before any reassessment.
Outcome Standard 2 (Trainer support for progression)
k) Generally, reassessment is provided at no additional cost. If applicable, any reassessment fees will be disclosed in the Course Flyer.
Compliance Requirements Policy – Full disclosure of costs prior to enrolment
l) If a learner is competent in some, but not all, units, a Statement of Attainment will be issued. Learners will have up to six months to complete outstanding assessments.
Credential Policy – Partial completion certification, Outcome Standard 1
m) Learners are required to provide specific resources for course participation. Please refer to the participant handbook for more information.
Standard 2.4 (Learner access to necessary resources)
Cooling Off Period
Unique Training Providers protects the rights of the learner including but limited to the Statutory requirements for cooling-off periods.
In limited circumstances, Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to the RTO Manager (a letter or email is acceptable) within 10 business days of enrolment, unless the student has already commenced the training.
Please refer to the refund policy available in the participant handbook and our website for process on acquiring a refund.
Changes to agreed Services
Where there are any changes to the agreed services that will affect the learner, including in the event of Unique Training Providers closing down, the RTO will advise the learner as soon as practicable. This includes changes to any new third-party arrangements or a change of ownership or any changes to existing third party arrangements.
Fee Protection
Unique Training Providers require a minimum deposit, which will not exceed $1,500 per individual student, prior to course commencement. If the full course fees are less than $1,500, the full fees may be required to be paid prior to course commencement. Please refer to the course outline for all course fees.
Following course commencement, full fees will be required to be paid by either a payment plan (if remaining fees are more than $1500), or in full (if the remaining fees are below $1500) for training and other services yet to be delivered.
Outcome Standard 1 – Learners are protected and informed,
Standard 4.3 – Learners receive prompt and accurate notification of any changes to services, Compliance Requirements Policy – Teach-out, transition, and continuity planning, Standard 1.1 – Obligations to ensure learners receive agreed services, National VET Regulator Act – Change of ownership and teach-out provision
Consumer Guarantee
Unique Training Providers guarantees that the services provided by the RTO will be:
· provided with due care and skill
· fit for any specified purpose (express or implied)
· provided within a reasonable time (when no timeframe is set for the training).
These guarantees align with Australian Consumer Law and the Compliance Requirements Policy, ensuring that learners receive the quality and continuity of training they were promised.
Learners who believe these guarantees have not been met may be entitled to remedies such as rescheduling, replacement training, or a refund as outlined in our Refund and Complaints Policies.
Outcome Standard 1 – Learners receive quality services as agree, Compliance Requirements Policy – Delivery obligations and consumer protection,
Standard 4.3 – Clarity of services and terms prior to enrolment, Australian Consumer Law – Statutory guarantees for services
Complaints and Appeals
If a student is experiencing any difficulties, they are encouraged to discuss their concerns with Senior Management. Unique Training Providers administrative staff will make themselves available at a mutually convenient time if a student wishes to seek assistance.
Please refer to the Participant handbook for more details on the complaints and appeals process.
Credit Transfer
The RTO recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation under the principals of national recognition.
Please refer to the Participant handbook or contact the office for the procedure on how to apply for a Credit Transfer. Learners may apply for Credit Transfer for any equivalent units of competency they have previously completed. To support an application, learners must provide authentic evidence such as an original certificate or an official academic transcript.
Credit Transfer applications:
§ Must be submitted during or prior to enrolment
§ Will be assessed in line with training package rules
§ Will result in an adjustment to the training plan, where applicable
Details of the Credit Transfer process are outlined in the Student Handbook and can also be discussed with our administrative team.
Outcome Standard 1 – Learners are recognised for previous achievements, Credential Policy – Recognition of formal learning via Credit Transfer,
Standard 1.1 – Training delivery aligned with the training package requirements
Language, Literacy and Numeracy + Digital Skills (LLND)
Unique Training Providers is committed to identifying and supporting the LLND (Language, Literacy, Numeracy, and Digital) needs of learners to enable full participation in training and assessment.
At enrolment, learners are required to complete an LLND assessment. The results help identify any support needs and inform adjustments to learning strategies or resources.
Support may include:
§ Additional learning assistance
§ Referrals to specialist support services
§ Adjustments to learning and assessment methods
§ Guidance from trainers throughout the course
LLND skills are embedded in training package requirements and are essential for the successful completion of vocational competencies. Learners must demonstrate core skills such as:
§ Reading and interpreting written materials
§ Writing to communicate
§ Calculating and measuring accurately
§ Using digital technologies to access and submit tasks
Learners are encouraged to discuss any concerns about LLND skills with their trainer or support staff at any stage of their training.
Standard 2.2 – LLND needs are identified early and acted upon,
Standard 2.3
Standard 2.4 – Equity and accessibility are considered in delivery and assessment,
Outcome Standard 2 – Learners are supported to succeed through appropriate strategies
Support Services
Unique Training Providers is committed to providing accessible and appropriate support services to enable learners to successfully complete their training and assessment.
Learners are encouraged to discuss their support needs at enrolment, during induction, or at any stage of their learning journey. Trainers and support staff are available to assist with:
§ Academic or learning challenges
§ LLND support
§ Personal or wellbeing concerns
§ Study planning and vocational guidance
Where required, learners may be referred to external support services to ensure they are supported holistically. Support services are tailored to the needs of individual learners and are designed to promote progression and course completion.
Learners can request an appointment with their trainer, or escalate support needs to RTO management where additional assistance is needed.
Further details are available in the Student Handbook.
Standard 2.3 – Learners are supported to meet the requirements of the training product,
Standard 2.4 – RTOs provide equitable access and reasonable adjustments,
Outcome Standard 2 – Learners are supported through appropriate, accessible service
Legislative and Regulatory Requirements
Students are made aware of their rights and responsibilities under relevant Commonwealth, State, and Territory legislation, as it applies to participation in vocational education and training.
This includes, but is not limited to:
· Work Health and Safety (WHS)
· Anti-discrimination and equal opportunity laws
· Privacy and data protection laws
· Australian Consumer Law
· The National Vocational Education and Training Regulator Act 2011
· Child safety and protection policies (if applicable)
Students must always comply with Unique Training Providers policies and procedures. These obligations are detailed in the Student Handbook and apply throughout the duration of enrolment.
By enrolling, learners acknowledge their responsibility to uphold the principles of safe, inclusive, and respectful participation in the learning environment.
Standard 1.1 – The RTO ensures learners receive accurate information on their rights and responsibilities,
Compliance Requirements Policy – Obligation to comply with relevant legislation,
Outcome Standard 1 – Learners are informed and protected under applicable laws.
Privacy Protection
Unique Training Providers is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth) and the National VET Data Policy.
Personal information collected from learners is used only for purposes directly related to their enrolment, training, assessment, and the issuance of nationally recognised credentials. Information may also be shared with government agencies, regulators, or funding bodies as required under law for:
· AVETMISS reporting
· National VET data collection
· Regulatory audits or compliance activities
All learner records are securely stored, either electronically in password-protected systems or physically in secure storage. No records will be removed from the RTO’s premises without appropriate authorisation or prior learner notification.
Learners may request access to their personal information at any time and can request corrections if information is inaccurate or incomplete.
Standard 1.1 – Learners are provided with clear and accurate information about their rights and responsibilities,
Compliance Requirements Policy – Secure handling and reporting of learner data, Privacy Act 1988 (Cth) – National standards for managing personal information,
National VET Data Policy – Obligations for collecting, using and storing AVETMISS data,
Outcome Standard 1 – Learners are protected under regulatory and legislative frameworks.
Privacy Notice
Under the Data Provision Requirements 2012, all Registered Training Organisations (RTOs) are required to collect and submit data compliant with AVETMISS for the National VET Provider Collection. This information is managed by the National Centre for Vocational Education Research Ltd (NCVER) and may be used for:
- Issuing authenticated VET transcripts
- Administering and regulating the VET system
- Conducting policy research, planning and statistical reporting
- Evaluating training delivery and market performance
- Informing government decisions and public policy
Personal information provided by learners may be disclosed to:
- The VET regulator (ASQA, VRQA, or TAC WA)
- The Australian Government Department of Employment and Workplace Relations
- State or Territory training authorities
- Other Commonwealth authorities as permitted by law
- Approved researchers engaged by NCVER
NCVER may also use the data to conduct surveys or studies related to training outcomes and the national VET system. Participation in these surveys is voluntary and supports continuous improvement of the VET sector. For more information, learners can review the NCVER Privacy Policy at www.ncver.edu.au.
Standard 1.1 – Learners are informed of data collection and use, Privacy Act 1988 (Cth) – Legal obligations to protect personal information, National VET Data Policy – Transparency and accountability in data handling,
Outcome Standard 1 – Learners are protected and informed under applicable laws
Data Provision Requirements 2012 – Mandatory data reporting for RTO